Customer Experience Manager – Patent Intelligence Platform
We are partnering with a highly successful and well-established US corporation that is a recognised leader in patent risk management and intelligence. Following strong growth across Asian markets, they are looking to appoint a Customer Experience Manager based in Tokyo.
This is a genuinely exciting role that sits at the intersection of patent expertise, customer success, and cutting-edge technology – offering real influence over the direction of a fast-growing enterprise software platform.
The Role
You will serve as the primary point of contact for subscribers across Japan, Taiwan, China, South Korea, and India, ensuring customers realise rapid, tangible value from a sophisticated patent intelligence platform. You will lead onboarding and training, build long-term consultative relationships, act as the voice of the customer internally, and contribute to pre-sales and product marketing activity.
What We Are Looking For
A patent professional with a legal or IP-focused background and at least three years of experience in patent-related software or services. You will bring a solid understanding of patent litigation, prosecution, portfolio management, or licensing, combined with strong relationship management and presentation skills. Fluency in both Japanese and English is essential.
- Patent professional with a legal or IP-focused background
- Minimum of three years’ experience in patent-related software or services
- Strong understanding of patent litigation, prosecution, portfolio management, or licensing
- Proven relationship management abilities
- Confident presentation and communication skills
- Fluency in both Japanese and English (essential)
Why This Role
High visibility across product, commercial, and customer leadership. The opportunity to shape the evolution of a flagship platform. A collaborative, trust-driven culture with a strong and growing presence across Asia’s most important innovation markets.
